NHS Milton Keynes CCG aims to commission high quality local health services which are accessible and easy to use. We welcome feedback about the way in which we undertake our work, which includes local healthcare polices and funding decisions. We also monitor the services we commission to see how well they are performing.
We appreciate your views on whether services are meeting your needs. We take your views into account when planning for the future and improving healthcare services for the benefit of the whole community.
If you wish to make a comment, suggestion or raise a concern about our work or the services commissioned by Milton Keynes CCG, please contact the Complaints and Patient Experience Lead:
Tel: 01908 278684 during office hours (answerphone available)
We do appreciate that sometimes things go wrong and people may wish to make a formal complaint which requires an investigation and response. You should normally discuss your concerns with whoever provided your healthcare (hospital, community service, GP practice, dentist, pharmacy, optometrist, etc). Providers of NHS healthcare will have their own Complaints Policy and Procedures which states how complaints will be handled.
For people who wish to make a complaint about Milton Keynes CCG and the services we directly provide, we have a Complaints Policy which is in line with the NHS Complaints Regulations. Our leaflet ‘Your Voice is Important’ explains how to make a complaint. Please contact the Complaints and Patient Experience Lead by phone, email or post on the contact details above.
All complaints are taken seriously and treated in the strictest confidence. NHS Milton Keynes CCG will respond to your complaint as soon as possible.
If you need any advice, help or support to make a complaint you can contact your local NHS Complaints Advocacy Service which is provided by POhWER Advocacy: